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LARGE COMPANIES
NO.1
CENTURY 21
NEW MILLENNIUM
Not ‘just
a number’
Agents praise the
supportive culture,
which is the backbone
of the brokerage
BY MIKE KLINGAMAN
Angela Simmons knows that selling homes
can be a solitary job. After two decades as a
real estate agent, she joined Century 21 New
Millennium, a progressive brokerage firm in the
mid-Atlantic region that is rapidly expanding
into the Baltimore area.
“Best decision I ever made,” Simmons, of
Linthicum, said of the move. “I’ve grown more
in the last three years [with Century] than in my
first 20. They have a strong and structured leadership, a cutting-edge technology and all of the
behind-the-scenes tools you could possibly need
as a Realtor. Management is very supportive of
every agent — and it always has our backs.”
Established in 1999, in the cellar of its founder’s home, Century 21 New Millennium has
grown to a $2 billion-a-year enterprise, with 925
sales agents and 28 offices, including Parkville,
Aberdeen and Annapolis. The figures tell only
part of the story.
“Our agents aren’t just a number,” said Jason
Carrier, the firm’s CEO. “We’re about quality,
not quantity. We’re in the ‘people management’
business; we care for them, build trust with
them — and go out of our way to show it.”
Agents praise the supportive culture, which is
the backbone of the brokerage.
At Century 21 New Millennium, Realtors are
handed everything from high-end software to
6 | 2025 | TOP WORKPLACES
personalized coaching tips on ways to close out
a sale.
“Walk into the office with a problem and
[managers] say, ‘Let me help you.’ They make
you feel you can reach out to them,” said
Simmons, 59. “That’s not the case at other places
I’ve worked.”
The nurturing climate is company-wide, said
Carrier:
“Our salaried employees are there to help our
agents grow.”
Nearly once a week, agent Gail Foster closes
a sale, a success that she’s quick to credit the
brokerage for.
“Their template has proven to help agents
that partner with them,” said Foster, 68, of Pasadena. “They offer seminars and webinars and
other ways to tweak your capabilities; we have
all the pieces of the puzzle.”
Following the pandemic, and understanding
its staff’s isolation, the firm remodeled its brickand-mortar settings to create a more beckoning
and collegial atmosphere.
“After COVID-19, people had ‘Zoom fatigue,’”
Carrier said. “When agents saw their new
offices, their eyes lit up. How one can meet
someone at Starbucks and talk about finances
is beyond me. It’s easier to collaborate when a
person is sitting beside you in a beautiful conference room.”
At this Century 21 franchise, office staff
routinely chase down sales leads, then hand off
those clients to the best-matched agents. Does
the system work? Some brokers have been part
of the firm from the beginning.
“I’m proud of, and humbled by those who’ve
stayed with us,” Carrier said. “We do have agents
who leave; real estate companies are constantly
